Comments, concerns or complaints
Do you want to share your experience, compliments or comments with us?
You can:
- Fill in the online satisfaction survey;
- Write to us at Qualite.Quality@vitalitenb.ca. Please include the name of the facility and the unit or department in question.
Your comments are important to us. They give us an opportunity to improve our services.
Do you have concerns or wish to make a complaint?
- First discuss the matter with a member of your care team (physician, nurse, physiotherapist, or clinic manager). This simple step is often enough to resolve the situation.
- If you do not receive a satisfactory response or you wish to make a complaint, contact the Quality and Patient Safety Department by telephone, e-mail, or in writing.
|
Beauséjour Zone (Moncton and area) |
Nord-Ouest Zone (Edmundston and area) |
Restigouche Zone (Campbellton and area) |
Acadie-Bathurst Zone (Bathurst and Acadian Peninsula) |
| 506-862-3767 | 506-739-2221 | 506-789-5023 | 506-544-2057 |
| Toll-free: | 1-877-286-1311 | Email: | Qualite.Quality@vitalitenb.ca |
Quality and Patient Safety Department
Vitalité Health Network
275 Main Street, Suite 600
Bathurst NB E2A 1A9
An advisor will listen to you and explain the process used to manage concerns and complaints. Our process is open and transparent, and we will keep you informed about progress on managing your complaint.
Do you have general questions about Vitalité Health Network?
Contact our Head Office:
Vitalité Health Network
275 Main Street, Suite 600
Bathurst NB E2A 1A9
Telephone: 506-544-2133
Toll-free: 1-888-472-2220
Fax: 506-544-2145
info@vitalitenb.ca
