Comments, concerns or complaints

Do you want to share your experience, compliments or comments with us?

You can:

• Fill in an online satisfaction survey;
• Write to us at Qualite.Quality [at] vitalitenb.ca. Please include the name of the facility and the unit or department in question.

Your comments are important to us. They give us an opportunity to improve our services.

Do you have concerns or wish to make a complaint?

Every complaint is taken seriously as it may give us an opportunity to improve our services. Here is how to proceed:

1. First discuss the matter with a member of your care team (physician, nurse, physiotherapist, or clinic manager). This simple step is often enough to resolve the situation.
2. If you do not receive a satisfactory response or you wish to make a complaint, contact the Quality and Patient Safety Department by telephone, e-mail, or in writing.

Patient Experience Department
400 Des Hospitalières Street
P.O. Box 3180, Main Station
Tracadie, New Brunswick E1X 1G5

An advisor will listen to you and explain the process used to manage concerns and complaints. Our process is open and transparent, and we will keep you informed about progress on managing your complaint.

Do you have general questions about Vitalité Health Network?

Contact our Head Office:

Vitalité Health Network
275 Main Street, Suite 600
Bathurst NB  E2A 1A9

Telephone: 506-544-2133
Toll-free: 1-888-472-2220
Fax: 506-544-2145
info [at] vitalitenb.ca