Hospital visits are restricted

(Updated Sunday, April 11, 2021)

Edmundston and the Upper Madawaska region in lockdown
Saint-Léonard, Grand Falls, Drummond, New Denmark, and Four Falls in the Red level

Because of the lockdown and the Red level visits are not permitted at the Edmundston Regional Hospital and the Grand Falls General Hospital.

Exceptions for designated support persons:

Patients in pediatrics / pediatric psychiatry, obstetrics and intensive / critical care: One designated support person at a time.

Patients receiving palliative care (end of life) and patients receiving medical assistance in dying: Two designated support persons, one at a time. If one designated support person needs assistance, another person is autorized to help them.

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Guidelines for Visitors and Designated Support Persons during the Yellow Phase

Patient visits are allowed between 2:00 and 8:00 pm by one healthy visitor at a time.


Exceptions for designated support persons

(The following exceptions do not apply to visitors in general, who are limited to visiting between 2:00 and 8:00 p.m.)

The Network recognizes how important it is for some patients to have a loved one at their side and authorizes one designated support person to be present at flexible times.

A designated support person is essential to a patient’s wellness. The support person may support the patient in different ways, such as by:

  • Helping them make decisions;
  • Providing physical or emotional support;
  • Helping them eat, wash or communicate.

Patients who may have a designated support person:

Patients in pediatrics / pediatric psychiatry, obstetrics, and intensive / critical care

  • One designated support person at a time.

Patients receiving palliative / end-of-life care

  • One designated support person at a time from a list of 10 people. The hospital must be provided with the list of people beforehand.
  • One spiritual care advisor may also be present to provide comfort.
  • If one designated support person needs assistance, two designated support persons are allowed at the same time.
  • Two designated support persons are allowed at the same time when the patient is at the end of life.

Patients receiving medical assistance in dying

  • One designated support person at a time from a list of 10 people prior to the procedure. The hospital must be provided with the list of people beforehand.
  • During the procedure:
    • Two designated support persons at the same time;
    • One spiritual care advisor may also be present to provide comfort.

Patients hospitalized for 14 or more days

  • One designated support person at a time.

Patients with COVID-19 and patients in isolation with suspected COVID-19

  • No visitors or designated support persons.

Patients in Emergency and ambulatory services

  • One designated support person only for patients needing physical or emotional support or needing help making decisions or communicating.
  • One designated support person only for pediatric patients.
  • Pregnant women who have an appointment at the Obstetrical Clinic or an ultrasound exam may be accompanied by one designated support person.

Visitors and designated support persons have an important role to play in protecting the health and safety of patients and staff.

  • They must not come to the hospital if they have symptoms of COVID-19.
  • They must wash their hands often and correctly.
  • They must wear the mask supplied by the Network correctly (with their mouth and nose covered) at all times during their visit.
  • They must comply with physical distancing wherever possible.
  • They must limit their interactions with staff and other visitors.
  • They must leave the patient’s room when staff are performing procedures.

Staff may at any time limit the number of visitors or the length of visits.

Situations may arise where a visitor or designated support person is not allowed to be present. In such cases, staff will inform the patient about the options.

Please read the Guide for more information:

In some cases, physical distancing does not allow a designated support person to be present. In such cases, staff will inform the patient and their designated support person about the options.

Visitors must be at least 12 years of age.

Pets are not allowed.

If you have questions about these directives, please contact the Quality and Patient Safety Department at 1-877-286-1311.