Hospital visits are restricted

In the context of the COVID-19 pandemic, new visitor guidelines are now in place.

Hospitalized patients with COVID-19 and patients in isolation who are suspected COVID-19 cases are not allowed to have visitors.

General rules

  • Visits can occur between 2 p.m. and 8 p.m. daily.
  • Patients are allowed to have ONE DESIGNATED VISITOR during their hospital stay. An exception can be made if a visitor requires a support person; a second visitor may then be permitted. In certain exceptional circumstances, it will be possible to change designated visitors.
  • Visits are limited to one hour.
  • Visitors must always wear a face covering or cloth mask during their visit. They must comply will Public Health measures that are in place and must follow the facility’s infection control policies.
  • Upon arriving at the nursing unit, each designated visitor must complete a form indicating the date, the time of their arrival and the room number of the patient they are visiting. Upon leaving, they must indicate the time of their departure.
  • Visitors must maintain physical distancing and limit their interactions with staff, patients and other designated visitors. They must leave the patient's room when staff are conducting procedures.
  • Staff may at any time limit the number of visitors or the duration of visits to ensure that physical distancing is observed.
  • Visitors must be 12 years of age or older.
  • Pets are not permitted.

Specific exemptions/restrictions apply to patients from the following sectors:

Palliative Care units: Palliative Care patients may have TWO DESIGNATED VISITORS AT A TIME, and visiting hours may be adjusted for these patients. One additional visitor (pastoral/spiritual care) per palliative patient may enter the facility to provide comfort to the patient, family and loved ones during the end-of-life period.

Intensive Care units: Patients in Intensive Care may have ONE DESIGNATED VISITOR, who must necessarily be a close family member. The duration of the visit will be determined by the unit staff based on the patient’s condition and on the activity level on the unit.

Emergency departments: Only one support person may accompany patients who require assistance to the Emergency Department. No other visitors are permitted.

Outpatient Services: Only one support person may accompany patients who require assistance to Ambulatory Care.

Mother/Child Services: Obstetrical and pediatric patients can have ONE DESIGNATED VISITOR at a time, and visiting hours can be adjusted for these patients.

Long-Term Care units: Long-Term Care patients may have TWO DESIGNATED VISITORS, but only one at a time. If a support person is required for the designated visitor, two visitors will be allowed at the same time. The designated visitor who requires support must inform the nursing unit. Visits will be by appointment in order to limit the number of visitors on the unit.

Visitors are asked to contact the appropriate nursing unit for further information.