Guidelines for Visitors and Designated Support Persons

(Updated August 4, 2022)

General visits are permitted from 2 p.m. to 8 p.m. in our hospitals and health care facilities. 

All admitted patients are entitled to have at least one designated support person (DSP) at a time.  Visits by DSPs will temporally be suspended when a unit is experiencing an outbreak. The number of DSPs allowed will now be two at a time, except in:

  • Palliative Care, where the number may be higher depending on the space available in the case of patients whose palliative care performance scale is 20% or less;
  • Emergency / Ambulatory Care, where the number remains at one DSP at a time.

 Read the complete list



Vaccination is not mandatory to visit an admitted patient or accompany a patient to Ambulatory Care. Unvaccinated visitors/DSPs and doulas must meet the COVID-19 screening requirements specified in the Quick Reference for DSPs and Visitors.

An unvaccinated DSP/visitor can visit a patient if they meet the following COVID-19 screening requirements:

  • Not have any COVID-19 symptoms;
  • Practise proper hand hygiene, wear a mask, limit movements inside the hospital, agree to go only to the patient's room, respect physical distancing (2 metres), and limit interactions with staff, other patients and visitors.
  • For Emergency Department or Ambulatory Care visits:
    • Only one DSP is allowed.
  • DSPs from outside Canada (or who have travelled outside Canada, except for Maine) may visit a patient on the following conditions:
    • They do not have any COVID-19 symptoms;
    • They show proof of a negative COVID-19 test taken within 72 hours prior to the visit;
    • They agree to get tested on day 5 and to show proof of a negative result if visits continue.

Only exceptions for compassionate reasons are permitted for DSPs who are from outside Canada (except Maine). The following conditions must be met:

  • Visits must be coordinated with the nursing unit;
  • The DSP must not have any COVID-19 symptoms;
  • The DSP must show proof of a negative test taken within 72 hours prior to the visit and get tested on days 5 and 10 if visits continue;
  • Anyone entering New Brunswick from outside Canada (except Maine) should consult the international travel section on the province’s website (click here).

To book a COVID-19 screening test, contact Tele-Care at 811 or submit an online request.


DSPs have an important role to play in protecting the health and safety of patients and staff.

  • They must not come to the hospital if they have symptoms of COVID-19.
  • They must wash their hands often and correctly.
  • They must wear the mask supplied by the Network correctly (with their mouth and nose covered) at all times during their visit.
  • They must comply with physical distancing wherever possible.
  • They must limit their interactions with staff and other visitors.
  • They must leave the patient’s room when staff are performing procedures.

Staff may at any time limit the number of visitors or the length of visits.

Situations may arise where a DSP is not allowed to be present. In such cases, staff will inform the patient about the options.

Consult the Guide for Designated Support Persons During the Pandemic for further information.

In some cases, physical distancing does not allow a DSP to be present. In such cases, staff will inform the patient and their DSP about the options.

If you have questions about these directives, please contact the Quality and Patient Safety Department at 1-877-286-1311.