Hospital visits are restricted

Effective July 9, 2020, in the context of the COVID-19 pandemic, new visitor guidelines are now in place.

Hospitalized patients with COVID-19 and patients in isolation who are suspected COVID-19 cases are not allowed to have visitors.

1. General rules for inpatients

Visits can occur between 2 p.m. and 8 p.m. daily.

Patients are allowed to have ONE VISITOR AT A TIME.  If a support person is required for a visitor, two visitors will be allowed at the same time. The visitor who requires support must inform the nursing unit.

Visitors must:

  • be 12 years of age or older;
  • always wear a face cover or cloth mask during their visit; 
  • comply will Public Health measures that are in place and must follow the facility’s infection control policies;
  • maintain physical distancing and limit their interactions with staff, patients and other visitors.
  • leave the patient's room when staff are conducting procedures;
  • can bring food and beverages to patients, but these cannot be placed in the hospital's fridges;
  • are not permitted to eat or drink during their visit as they must wear a mask or face cover at all times;
  • can bring books and magazines to patients, but these must not be shared with other patients

Staff may at any time limit the number of visitors or the duration of visits to ensure that physical distancing is observed.

Pets are not permitted.

2. Specific exemptions/restrictions apply to inpatients from the following sectors:

Palliative Care units: Palliative Care patients may have TWO VISITORS AT A TIME.  Visiting hours may be adjusted for these patients. One additional visitor (pastoral/spiritual care) per palliative patient may enter the facility to provide comfort to the patient, family and loved ones during the end-of-life period.

Intensive Care units: Patients in Intensive Care may have ONE VISITOR AT A TIME, who must necessarily be a close family member. The duration of the visit will be determined by the unit staff based on the patient’s condition and on the activity level on the unit.

Mother/Child Services: Visiting hours can be adjusted for these patients.

Long-Term Care units: Visits will be by appointment in order to limit the number of visitors on the unit.

Visitors are asked to contact the appropriate nursing unit for further information.

3. Specific exemptions/restrictions for patients in emergency departments and other ambulatory services

Patients may designate ONE SUPPORT PERSON to accompany them while accessing departments such as: 

• Emergency Departments
• Outpatient Services
• Oncology Services
• Ultrasound Services (pregnant women)

There may be circumstances where physical distancing with other patients within clinical areas will not allow for the support person to be present. In this case, staff will communicate this to the patient and their support person, and discuss options based on patient need.