When to call 811

  • The phone circuits are overloaded, and the 811 staff cannot answer all calls.
  • At this moment, most calls to 811 are from people who do not have symptoms.
  • Avoid overloading the phone line for nothing. Only call 811 if you have fever, a cough or difficult breathing. Otherwise, check online resources or call Health Canada:
    • Info Health : 1-833-784-4397