Patient Rights and Responsibilities

Vitalité Health Network is committed to providing quality health care services that are responsive to your needs and those of your family.

Because you play an important role on your health care team, we encourage you to become familiar with your rights and responsibilities, and refer to the Code of Ethics of the Network.

Care and services

Rights

You have the right to receive quality health care services in a safe environment and in the official language of your choice.

You have the right to obtain information on the type of health care services available and the expected wait time for these services.

You have the right to ask for explanations and to know the risks and benefits of medication, treatment, or decisions regarding your health.

You have the right to refuse any care, services, or treatments suggested to you, except in certain limited circumstances. If you do, you must understand the possible consequences of your refusal.

You have the right to refuse to participate in any type of teaching or research progra. Your decision will have no bearing on the quality of care provided to you.

Responsibilities

It is your responsibility to collaborate with the staff in the assessment and improvement of your health condition and to provide the relevant information about your needs. 

It is your responsibility to follow the treatment plan as established and agreed to with your physician or health care team. 

It is your responsibility to notify your physician or health care team of any changes in your health condition. 

It is your responsibility to report to your appointments or to cancel them, if necessary.

Dignity and respect

Rights

You have the right to obtain the same care and the same services as any other person, regardless of your individual differences.

You have the right to be treated with respect, courtesy, and understanding. We intend to respect your dignity, autonomy, and needs. 

You have the right to make decisions that concern you and are of a personal nature.  If you are unable to make decisions regarding your care, a designated person, decision maker, or next of kin may do so on your behalf.

Responsibilities 

It is your responsibility to treat other patients, staff members, students, and volunteers with respect and to behave in a non-threatening manner toward them.  We will not accept any form of violence or harassment.

It is your responsibility to inform your physician about the care and services you wish to receive in the event that you are no longer able to make decisions yourself.

Information

Rights

You have the right to be informed of your health condition, diagnosis, treatment, options, and prognosis in terms you can understand. This will allow you to give your informed consent.

You have the right to be accompanied by a person of your choice when you wish to obtain information or initiate a process involving care or services provided. 

Responsibilities

It is your responsibility to provide all information about your health (illnesses, hospitalizations, medication, etc.) that may influence the care, services, and treatment you receive. 

It is your responsibility to ask for clarifications, if necessary, regarding the care, services, or treatments suggested to you before giving your consent and to ask about the risks and different treatment options available.

Confidentiality

Rights

You have the right to privacy and to express your concerns about any matter regarding the confidentiality of your personal information.

Responsibilities

It is your responsibility to respect the privacy of other patients and their families, as well as the privacy of visitors.

Financial matters

Rights

You have the right to ask questions about charges not covered by your medical health care plan. 

Responsibilities

It is your responsibility to pay your invoices as soon as possible.

You are an important member of your health care team and we are here to help!

If you have any questions or concerns regarding your rights or responsibilities, we suggest that you discuss them with one of the members of your health care team (physician, nurse, other health care provider, night/weekend supervisor, unit manager, etc.). They will be able to help you.

If you do not receive a satisfactory response, you can contact the Quality and Patient Safety Department in your zone:

  • Beauséjour: 862-3767
  • Northwest: 739-2221
  • Restigouche: 789-5023
  • Acadie-Bathurst: 544-2057
  • Toll-free: 1-877-286-1311
  • E-mail: Qualite.Quality@vitalitenb.ca

Click here to view the Code of Ethics.